PetiQueues are only open for signups on clinic days and open 30 minutes before a clinic starts. Advanced reservations or appointments are not available.
The maximum queue capacity is 20 people. If a PetiQueue is full, please check back as slots will continue to open as customers are served.
You will receive 3 automated text message alerts while in the PetiQueue: Confirmation that you joined, when you should be in-transit (or already on-site), and when it's your turn. If you do not receive an initial confirmation text please call the pet store directly and have them alert us to the issue. Answering our phone or returning voicemails during open clinics is often challenging.
The top 3 on the list should be at their signup location ASAP. Faster arrivals may be served but we will hold your place in line.
IF YOU'RE RUNNING LATE, REPLY DIRECTLY TO YOUR CONFIRMATION TEXT. Please reply with an ETA in minutes. We will see your message in our system and try to hold your place.
Wait times are approximate. The first hour of an open clinic may reflect imperfect wait times due to early signups. Pets that are scared, difficult, or stressed sometimes take longer. Our focus is patience and compassion and they are worthy of an extra few minutes.
Customers may join the PetiQueue without a mobile number but will not receive text alerts. You will still need to self-monitor your place in line. Please arrive 10-15 before your estimated time of service and notify a technician upon your arrival.
Walk-ins are not recommended. We can sign you up but customers already in the queue will be serviced first.