PetiQueues are only open for signups during clinic hours on clinic days. Advanced reservations or appointments are not available.This is to generate accurate wait times.
You will receive three text message alerts from Peticured while in the PetiQueue: 1) Confirmation that you joined 2) when you should be in-transit to your sign-up location and 3) when it's your turn for service.
YOU MUST BE ON LOCATION WITH YOUR PET AND DECLARE YOUR ARRIVAL TO THE TECHNICIAN TO RECEIVE THE THIRD TEXT ALERT. Notify the technician by typing 'arrived' directly to your second text alert when you're in the parking lot.
IF YOU HAVE NOT ARRIVED WITHIN 30 MINUTES FROM THE TIME OF YOUR SECOND TEXT ALERT YOU WILL BE COMPLETELY REMOVED FROM THE QUEUE. This policy is respectful and courteous to every client relying on accurate wait times and watching their time/position in the queue. There are no exceptions to this policy. Please regard your place in line and plan your travel time appropriately. You may text 'cancel' at any point within the queue and rejoin if you can't make your initial session in time.
WE RESERVE THE RIGHT TO SERVICE THE TOP THREE CUSTOMERS IN ORDER OF ARRIVAL DURING ALL CLINIC HOURS. THE INITIAL THREE CUSTOMERS IN THE QUEUE HAVE UP TO 30 MINUTES TO ARRIVE. We realize travel times vary and we will hold your place in line for up to 30 minutes after your second text alert.
Wait times are approximate. Pets that are scared or stressed may lengthen wait times slightly. Our focus is patience and compassion and they are worthy of an extra few minutes. Stuff happens - an occasional mid-queue cancellation will shorten wait times.
If you are in the PetiQueue when sign-ups close for the day you will still receive service. We reserve the right to cancel or close a PetiQueue early if it may interfere with the hours or operations of a service location or an emergency.
Customers may join the PetiQueue without a mobile number but will not receive text alerts. You will still need to self-monitor your place in line. Please arrive at least 30 minutes before your estimated time of service and notify a technician upon your arrival.
The maximum queue capacity is 20 people. If a PetiQueue is full, please check back as slots will continue to open as customers are served.
No more than three pets may be added per sign-up.
WALK-INS ARE NOT RECOMMENDED. We're happy to sign you up but customers already in the queue will be serviced first.
CLICK THE LINK IN YOUR CONFIRMATION TEXT. This link is unique to you and updates your status after each customer is served. It is a useful tool to plan your travel time. Refresh the page in your browser to get real-time information. If you did not receive a confirmation text, please contact the pet store directly to get further information from the clinic technician. Most often, typing the wrong phone number during sign-up is the cause.
THE SECOND TEXT ALERT IS AUTOMATICALLY GENERATED WHEN YOU'RE THIRD IN LINE. If you haven't been keeping tabs on your status, this is FINAL NOTICE to have your pets in the car and head to your sign-up location.
HAVE YOUR PETS READY TO TRAVEL BEFORE YOUR SECOND ALERT. Collars on (harnesses preferred), leashes ready, and any potty needs addressed. Cats in carriers early when prudent - many are notorious last minute hiders!
WE CARE ABOUT YOUR SAFETY! We don't require any other communication from you beyond your arrival notification. Please do not text and drive! Please allow extra travel time during rush hour or inclement weather.