Peticured

How Does the PetiQueue Work?

ADVANCED RESERVATIONS OR APPOINTMENTS ARE NOT AVAILABLE. Signups are only available during clinic hours.

YOU WILL RECEIVE THREE TEXT MESSAGES AFTER SIGNING UP: 1. Confirmation that you joined; 2. FINAL NOTICE to be in-transit with your pet; 3. when it's your turn for service.

YOU MUST NOTIFY THE TECHNICIAN OF YOUR ARRIVAL TO RECEIVE YOUR THIRD TEXT ALERT. Simply text the word 'ARRIVED' when you're in the parking lot.

IF YOU HAVE NOT ARRIVED WITHIN 30 MINUTES FROM THE TIME OF YOUR SECOND TEXT ALERT YOU WILL BE COMPLETELY REMOVED FROM THE QUEUE. This policy is respectful and courteous to every client relying on accurate wait times and watching their time/position in the queue. There are no exceptions to this policy. Please regard your place in line and plan your travel time appropriately. You may text 'CANCEL' at any point within the queue and rejoin if you can't make your initial session.

THE TOP THREE CUSTOMERS IN THE QUEUE ARE SERVED IN ORDER OF ARRIVAL DURING ALL CLINIC HOURS.

WAIT TIMES ARE APPROXIMATE. Due to varying customer travel times, the first 30 minutes of the clinic may reflect some wait time lag. Pets that are scared or stressed may lengthen wait times slightly. Our focus is patience and compassion and they are worthy of an extra few minutes. Occasional mid-queue cancellations shorten estimated wait times.

THE MAXIMUM QUEUE CAPACITY IS 20 PEOPLE. Additional slots open as customers are served. PetiQueues close completely for the day when wait times meet or exceed clinic closing hours. Customers still in the queue after clinic hours will receive service.

CUSTOMERS MAY JOIN THE PETIQUEUE WITHOUT A MOBILE NUMBER BUT WILL NOT RECEIVE TEXT ALERTS. Those customers will need to self-monitor their place in line since we can't communicate status. Per policy, they have 30 minutes or less to be on location once they're 3rd in line. Please notify a technician immediately upon arrival. Customers who join without a mobile number are required to show proof of current Rabies vaccination for pets over 4 months before service.

NO WALK-INS PLEASE. We're happy to sign you up but customers already in the queue will be serviced first.

CLICK THE LINK IN YOUR CONFIRMATION TEXT. This link is unique to you and updates your status after each customer is served. It is a useful tool to plan your travel time. If you did not receive a confirmation text, please contact the main office at (248) 633-3199. Most often, entering an incorrect phone number during sign-up is the cause and can be fixed.

THE SECOND TEXT ALERT IS FINAL NOTICE TO BE IN-TRANSIT. It is generated when you're 3rd in line. You should plan to be in-transit prior to this alert if your travel time could exceed 30 minutes. Please allow extra travel time during rush hour or inclement weather.

CHECKING A POLICY BOX IS REQUIRED UPON SIGN UP. It is your responsibility to read, understand and agree to the policies to avoid denial of service. Please do not bathe your pet prior to being Peticured.

HAVE YOUR PETS READY TO TRAVEL BEFORE YOUR SECOND ALERT. Harnesses are preferred (but not required), leashes are required, and any potty needs addressed. Cats in carriers early when prudent - many are notorious last minute hiders!