Peticured

PetiQueue Tips

CLICK THE LINK IN YOUR CONFIRMATION TEXT. This link is unique to you and updates your status after each customer is served. It is a useful tool to plan your travel time. If you did not receive a confirmation text, please contact the pet store directly to get further information from the clinic technician. Most often, typing the wrong phone number during sign-up is the cause.

THE SECOND TEXT ALERT IS AUTOMATICALLY GENERATED WHEN YOU'RE THIRD IN LINE. If you haven't been keeping tabs on your status, this is FINAL NOTICE to have your pets in the car and head to your sign-up location.

HAVE YOUR PETS READY TO TRAVEL BEFORE YOUR SECOND ALERT. Collars on (harnesses preferred), leashes ready, and any potty needs addressed. Cats in carriers early when prudent - many are notorious last minute hiders!

WE CARE ABOUT YOUR SAFETY! We don't require any other communication from you beyond your arrival notification. Please do not text and drive! Please allow extra travel time during rush hour or inclement weather.

SIGNUPS ARE ONLY AVAILABLE DURING CLINIC HOURS ON CLINIC DAYS. Advanced reservations or appointments are not available.

You will receive three text message alerts from Peticured while in the PetiQueue: 1) Confirmation that you joined 2) when you should be in-transit to your sign-up location and 3) when it's your turn for service.

YOU MUST BE ON LOCATION WITH YOUR PET AND DECLARE YOUR ARRIVAL TO THE TECHNICIAN TO RECEIVE THE THIRD TEXT ALERT. Notify the technician by texting 'ARRIVED' directly to your second text alert when you're in the parking lot.

IF YOU HAVE NOT ARRIVED WITHIN 30 MINUTES FROM THE TIME OF YOUR SECOND TEXT ALERT YOU WILL BE COMPLETELY REMOVED FROM THE QUEUE. This policy is respectful and courteous to every client relying on accurate wait times and watching their time/position in the queue. There are no exceptions to this policy. Please regard your place in line and plan your travel time appropriately. You may text 'CANCEL' at any point within the queue and rejoin if you can't make your initial session in time.

THE TOP THREE CUSTOMERS IN THE QUEUE ARE SERVED IN ORDER OF ARRIVAL DURING ALL CLINIC HOURS. THE INITIAL THREE CUSTOMERS IN THE QUEUE HAVE UP TO 30 MINUTES TO ARRIVE. We realize travel times vary and we will hold your place in line for up to 30 minutes after your second text alert.

WAIT TIMES ARE APPROXIMATE. Due to varying customer travel times, the first 30 minutes of the clinic may reflect some wait time lag. Pets that are scared or stressed may lengthen wait times slightly. Our focus is patience and compassion and they are worthy of an extra few minutes. Occasional mid-queue cancellations and no-shows shorten estimated wait times.

The maximum queue capacity is 20 people. If a PetiQueue is full, please check back as spots will open as customers are served. PetiQueues may close earlier than the advertised clinic hours when the list interferes with the location closing hours (or an emergency).

Customers may join the PetiQueue without a mobile number but will not receive text alerts. Those customers will need to self-monitor their place in line since we can't communicate status. Per policy, they have 30 minutes or less to be on location once they're 3rd in line. Please notify a technician directly upon arrival. Customers who join without a mobile number are required to show proof of current Rabies vaccination before service.

NO WALK-INS PLEASE. We're happy to sign you up but customers already in the queue will be serviced first. A verifiable mobile number or proof of current rabies vaccination is required to receive service.